frequently asked questions

These questions are commonly asked by our customers and are provided to ensure you have all the necessary information for a satisfying experience with our products.

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How do I track my order?


As soon as you place an order you will receive an email with your order contents and tracking information.

What is our return policy?


Due to our commitment to maintaining the highest standards of quality and safety, we do not accept returns once products have left our supply chain or have been delivered to the customer. This policy ensures the integrity of our products from production to consumption. Once a product has been delivered, we cannot guarantee its storage conditions or the contents' integrity, making it impossible for us to reuse or resell returned items. We appreciate your understanding in helping us maintain our quality assurance commitments.

What is our refund policy?


We offer a 30-day satisfaction guarantee on all our products. If you are not completely satisfied with your purchase within 30 days of delivery, please reach out to us. Our team is eager to assist you. Please be aware that original and return shipping charges are not refundable.

Do we offer an affiliate or ambassador program?


Thank you for your interest in partnering with us—it truly means a lot, and we always value hearing from you.

If you're looking to join us as an affiliate, ambassador, or influencer, please find the affiliate link at the bottom of our homepage. This link will direct you to the necessary application forms. After you submit your application, our team will review it and contact you if there are opportunities for collaboration.

How long will it take to receive my order?


Generally, all orders from purchase to arrival take between three days to a week to be delivered. You can track the progress of your order using the tracking information provided once your order has been shipped. This allows you to stay updated on the delivery status.

How do I contact customer service?


If you have any questions that could not be answered by our FAQ section, email us at to receive personal assistance.